Terms of Service

1. Using the service

These Terms govern your use of Zill Media's website and template-based video services. By submitting an order or using a paid service, you agree to these Terms.

2. Orders and payment

Prices, selected templates, output quality, discounts, and other order details shown at checkout form part of your order. Payment functionality may be provided by a third-party payment processor. An order is not accepted for production until payment is successfully completed or Zill Media otherwise confirms acceptance.

The 10% welcome offer is limited to one verified email identity and its first eligible paid order. Codes are personal, email-bound, and single-use. Known Gmail aliases share one entitlement. We apply whichever is larger: the welcome discount or the applicable bundle discount; they do not stack. Entering a code does not redeem it. A successful first purchase using a larger bundle discount still ends first-order eligibility. Refunds do not automatically restore a used offer. We may refuse attempts to evade these limits. Checkout is not currently enabled.

3. Your materials

You retain ownership of logos, images, trademarks, and other materials you provide. You represent that you have the rights and permissions needed for us to use those materials to perform your order. You grant Zill Media a limited license to host, copy, modify, and process your materials only as reasonably necessary to provide and support the requested service.

We require separate permission before using your submitted materials or deliverables in our own promotional portfolio. Purchasing a video does not by itself grant that permission.

4. Prohibited content and use

You may not submit content or use the service in a way that is unlawful, fraudulent, infringing, deceptive, abusive, or that violates another person's rights. We may reject or stop work on requests that create legal, security, or platform-policy risk.

5. Generated and customized output

Some production workflows may use automated or AI-assisted tools. Outputs can vary and may contain imperfections. We review deliverables according to the service offered, but we do not guarantee that automated output will reproduce every requested detail with mathematical or frame-perfect precision unless that requirement is expressly agreed in writing.

6. Delivery and revisions

Estimated turnaround times are estimates, not guaranteed deadlines unless expressly stated otherwise in writing. Unless an order states otherwise, delivered content is considered final except when there is a confirmed production or system error attributable to Zill Media.

7. Refunds

Except where required by applicable law or where Zill Media expressly agrees otherwise, sales of customized digital production services are final once production has begun. If we cannot provide the purchased service because of an error on our side, we may provide a correction, replacement, credit, or refund as appropriate.

Except where required by applicable law, Zill Media may, in its sole discretion, choose to provide a correction, regeneration, replacement, credit, or refund. No such remedy is guaranteed. Subjective preferences or ordinary variations in AI-assisted output—including differences in background treatment, color, lighting, framing, texture, styling, or logo rendering—do not by themselves create a right to a refund or regeneration unless the order expressly guarantees the disputed detail or Zill Media determines that the result contains a production error.

8. Intellectual property

Zill Media retains ownership of its pre-existing templates, production methods, workflows, prompts, software, designs, and other underlying materials. After payment, you may use the final deliverable for your own business and marketing purposes unless your order states different usage terms. Rights in third-party materials remain with their respective owners.

9. Availability and security

We work to keep the service available and secure, but no online service can be guaranteed to operate without interruption or be completely immune from security incidents. We may suspend access when reasonably necessary for maintenance, security, abuse prevention, or legal compliance.

10. Disclaimers and limitation of liability

To the extent permitted by law, the service is provided without warranties beyond those expressly stated in an order. Zill Media is not responsible for indirect, incidental, special, consequential, or punitive damages arising from use of the service. Nothing in these Terms limits rights or remedies that cannot legally be limited.

11. Changes

We may update these Terms as the service changes. The version in effect when an order is accepted will govern that order unless applicable law requires otherwise.

12. Contact

Questions about these Terms can be sent to content@zillmedia.com.